Jordan Davis
UX Portfolio
Who am I?
I'm Jordan!
My passion for creativity and design led me to become a UI/UX designer. With six years of experience in digital support and communications, I transitioned to embrace my creative aspirations in UX design. With the help of my instructors at UC Berkeley, I honed my skills and discovered a profound connection between my artistic background and UX design principles. Now, I am eager to create captivating and user-centric digital experiences, driven by a strong desire to make a meaningful impact in the ever-evolving world of design. My mission is to contribute to a more delightful and user-friendly digital world for all to enjoy.
My Story
My life's journey has been guided by a passion for creativity and a fascination with design. From a young age, I found myself captivated by the interplay of visual elements and how they can shape the user's experience. Little did I know that this fascination would pave the way for a fulfilling career as a UX designer.
​
My professional journey began in the digital realm, where I spent six years honing my skills in digital support, communications, and team management. It was during this time that I unknowingly immersed myself in the world of UI/UX, constantly drawn to interfaces that were clear, engaging, and user-friendly. Simultaneously, I found myself intrigued by designs that felt cluttered and unbalanced, contemplating how they could be transformed into more effective and enjoyable experiences through thoughtful design.
​
As my interest in design continued to grow, I realized that a career shift towards a more creative role was the path I wanted to pursue. At the beginning of 2023, I made the bold decision to bid farewell to my role in digital support and embrace my artistic aspirations once again.
With the training I received through UC Berkeley, I embarked on an exciting new chapter in my life as a UX designer. The decision to pursue UX design was a natural choice for me, as it aligned closely with the research, storytelling, and communication skills I had acquired during my time at First Republic. These skills served as the foundation upon which I would build my expertise in the world of user experience.
​
As I delved deeper into the field of UX design, I found striking parallels between the creative process I had developed in my personal artistic endeavors and the principles guiding UX design. Crafting layouts, exploring iterations, and seeking harmony in flow and balance had been second nature to me in my artistic pursuits, and now, I was applying these very principles to design digital experiences that would captivate and delight users.
​
As I look to the future, I'm filled with eagerness to pursue excellence in the field of UX design. Embracing every new challenge and opportunity that comes my way, I yearn to create a meaningful impact in the world of design. I am thrilled to contribute my skills and knowledge to the ever-changing landscape of user experience. Making the digital world a more delightful and user-friendly place is a mission close to my heart.
Professional Experience
Supervisor/ Trainer
February 2025 – Present
Philz Coffee, Lafayette, CA
• Supervise daily shift operations for a high-volume café as measured by consistent service delivery by strategically scheduling team members, managing shift coverage, and ensuring break compliance across all shifts.
• Maintain superior drink quality and customer service standards as measured by customer feedback and quality assessments by coaching baristas in real-time, modeling handcrafted beverage techniques, and holding team accountable to Philz standards.
• Develop team member capabilities as measured by promotion readiness and performance improvements by conducting ongoing training, providing constructive feedback, and partnering with Store Leaders to assess individual growth.
• Build strong community relationships as measured by repeat customer engagement by creating welcoming environments, developing personal connections with regulars, and representing Philz values in every interaction.
Senior Account Executive
September 2023 – January 2025
Invictus MSI, Pleasanton, CA
• Drove $1M+ in client revenue growth as measured by closed contract value by implementing data-driven sales strategies and optimizing cross-functional team workflows.
• Reduced client onboarding time by 30% as measured by time-to-productivity metrics by developing standardized training processes and documentation aligned with organizational best practices.
• Improved team performance by 40% as measured by quarterly goal attainment by recruiting, mentoring, and developing 12+ associates through structured coaching programs.
• Enhanced client satisfaction scores to 95% as measured by NPS surveys by establishing clear SLA frameworks and implementing incident escalation protocols for critical client issues.
​
UX Designer/ Web Designer
January 2023 – Present
Freelance, Remote
• Improved user engagement by 38% as measured by session duration and task completion rates by designing intuitive wireframes, interactive prototypes, and user flows that enhanced usability and functionality across digital products for the Mindset to Momentum platform.
• Increased conversion rates by 27% as measured by A/B testing results by developing visually appealing, on-brand interfaces with optimized color schemes, typography, and imagery that elevated the overall user experience for the Mindset to Momentum platform.
• Enhanced user satisfaction scores to 92% as measured by usability testing by applying design thinking principles to empathize with users, define problems, ideate solutions, and gather iterative feedback throughout the design process for the Anthem project.
• Optimized interface performance by 48% as measured by feature adoption rates and user retention by utilizing A/B testing and data analysis to assess design impact and refine user journeys based on real-world usage patterns for the Mindset to Momentum platform.
​
L2 Escalations Support Team Lead
January 2017 – January 2023
First Republic Bank, San Francisco, CA
• Maintained 99.7% system uptime for web and mobile banking platforms serving 500,000+ users as measured by availability monitoring by implementing proactive incident management protocols and coordinating with infrastructure teams.
• Reduced production incident resolution time by 45% as measured by average ticket closure rates by establishing escalation procedures, creating comprehensive documentation, and optimizing problem management workflows.
• Ensured 100% audit compliance as measured by internal and regulatory review results by maintaining detailed SOPs, system documentation, and change management processes aligned with FFIEC and GLBA requirements.
• Improved cross-functional collaboration efficiency by 35% as measured by project delivery timelines by partnering with product managers, development teams, and vendors to test and deploy system updates for core banking operations.
• Decreased end-user support tickets by 25% as measured by helpdesk volume trends by developing knowledge bases, conducting training sessions on Microsoft 365 and banking applications, and implementing self-service resources.
• Managed vendor relationships and SLA compliance for critical banking technology systems as measured by service delivery metrics by conducting regular performance reviews and coordinating maintenance schedules to minimize business impact.
Contact
I'm always looking for new and exciting opportunities. Let's connect.